TrustCompo Electronic's 30-Day Return Policy

At TrustCompo Electronic, your satisfaction and trust are paramount. We stand firmly behind the quality of our electronic components and are committed to ensuring you receive exactly what you need. That's why we offer a straightforward 30-day return policy on most products, reflecting our dedication to our customers.

Eligibility for Returns – Our Commitment to You

To ensure a smooth return process and to uphold our responsibility to all customers, your item must meet the following criteria:

• Unused and in the same condition that you received it.
• In its original packaging with all accessories, manuals, and included components.
• Returned within 30 days of the original purchase date.

Non-Returnable Items – For Mutual Understanding

Certain items are excluded from our 30-day return policy due to their nature or potential for misuse. This policy helps us maintain the integrity and quality of our inventory for all customers:

• Custom-ordered or specially manufactured components.
• Items that have been soldered, modified, or physically damaged after delivery.
• Software or licenses that have been activated or used.
• Consumable items such as glues, pastes, or chemical solutions once opened.

How to Initiate a Return – We're Here to Help

Initiating a return with TrustCompo Electronic is designed to be simple and supported. Our team is ready to assist you every step of the way:

1. Contact our dedicated customer service team within 30 days of your purchase. You can do this conveniently via email or phone.
2. Provide your order number and a clear, detailed reason for the return.
3. Await return instructions and a Return Merchandise Authorization (RMA) number. It's crucial not to send items back without an RMA number, as this ensures your return is correctly processed and may otherwise cause delays or prevent your refund.

Shipping Your Return – Your Role in the Process

Once you have received your RMA number, please prepare your return as follows:

• Securely pack the item in its original packaging to prevent damage during transit.
• Clearly mark the RMA number on the outside of the package.
• Ship the item to the address provided by our customer service team.
• Customers are generally responsible for return shipping costs, unless the return is due to an error on our part (e.g., incorrect item shipped, confirmed defective product). We strongly recommend using a trackable shipping service and purchasing shipping insurance to protect your return.

Refunds – Our Prompt Resolution

Upon receiving and thoroughly inspecting your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment within a certain number of business days (typically 5-10 business days, depending on your bank).
• Please note that original shipping charges are non-refundable, unless the return is due to an error by TrustCompo Electronic.

Damaged or Defective Items – Our Direct Responsibility

If you receive a damaged or defective item, TrustCompo Electronic takes full responsibility. Please contact us immediately upon receipt. We will work with you promptly and efficiently to resolve the issue, either by providing a replacement or a full refund, including any applicable shipping costs.

Exchanges – Simplified for You

To keep our process efficient, we currently do not offer direct exchanges. If you need a different item, simply return the original item for a refund according to this policy, and then place a new order for the desired product.

Questions? – We're Here to Listen

Your trust is important to us. If you have any questions about our 30-day return policy or need assistance with a return, please do not hesitate to reach out to our dedicated customer service team. We're here to help ensure your experience with TrustCompo Electronic is nothing short of excellent.